FAQ
Frequently asked questions
Everything you need to know about ChatNiko.
How does ChatNiko learn about my business?
You enter your website and choose the pages that matter — like pricing, shipping or FAQ. ChatNiko reads those pages and answers visitor questions using only that content.
What happens when the AI doesn't know the answer?
Instead of guessing, ChatNiko tells the visitor it's bringing in a teammate and moves the conversation to your inbox as “Waiting for human”. Anyone on your team can take over with the full history.
Which languages does ChatNiko support?
ChatNiko speaks 50+ languages. It automatically replies in the language your visitor writes in — even if your website is only in English.
How many pages can I train on?
Starter includes 100 website pages and Pro includes 1,000. You can add, remove or recrawl pages at any time. Need more? Contact us about a custom plan.
How do I add the chatbot to my website?
Copy a single script tag into your site's HTML. It works with WordPress, Shopify, Webflow, Wix, Squarespace and custom sites.
Can I customize how the chatbot looks?
Yes. Change the name, welcome message, brand color, avatar, position, suggested questions and the AI's tone of voice — with a live preview.
Is there a free trial?
Every plan starts with a 7-day free trial. A card is required to start, but you won’t be charged until the trial ends — cancel anytime before then and you pay nothing.
Can I cancel anytime?
Yes. You can upgrade, downgrade or cancel from the billing page whenever you like.
Still have questions?
The fastest way to understand ChatNiko is to try it — setup takes about five minutes.
Start for free