Features

An AI assistant that knows your business — and its limits

Train on your website, answer instantly, and hand over to your team when it matters.

1Train

Train your chatbot on your website.

Enter your URL and pick the pages that matter. ChatNiko learns your products, policies and prices in minutes — no documents to upload.

  • Automatic page discovery
  • Train on up to 1,000 pages
  • Recrawl when content changes
yourstore.com13 pages found
  • Homepage/
  • Pricing/pricing
  • Shipping & returns/shipping
  • FAQ/faq
  • Blog/blog
4 pages selectedTrain chatbot →

2Answer

Answers that come from your content.

Every reply is grounded in the pages you selected, so visitors get accurate answers instead of confident guesses.

  • Grounded in your own pages
  • Shows which page it used
  • Available 24/7 in seconds
Do you ship to Canada?
Yes! Standard delivery to Canada takes 4–7 business days, and duties are included at checkout.
Source:/shipping

3Hand over

Hands over to humans automatically.

When the AI isn't sure, it says so and brings in your team. The visitor never repeats themselves — your agent sees the full conversation.

  • Smart handover when unsure
  • Visitors can ask for a person
  • Return to AI with one click
Can I change my delivery address?
I'm not sure about that one — let me get someone from the team.
Emma joined the conversation
EL
Hi! Happy to help — what's your order number?

4Inbox

Every conversation in one inbox.

See what the AI is handling, what needs a human and what's resolved. Take over any chat, leave internal notes and close the loop.

  • Filter by status
  • Take over live conversations
  • Internal notes for your team
Inbox1 waiting
  • SM

    Sofia M.

    My order arrived damaged…

    Waiting
  • LC

    Liam C.

    Do you ship to Canada?

    AI
  • HB

    Hannah B.

    Bulk discount for 40 bulbs?

    Human
  • MW

    Marcus W.

    Open on Saturdays?

    Resolved

5Customize

Make it look and sound like you.

Match your brand colors, choose an avatar, write the welcome message and set the AI's tone — with a live preview as you go.

  • Brand color & avatar
  • Suggested questions
  • Friendly, professional or concise

Brand color

Personality

FriendlyFormal

Position

Bottom right

Northpeak Assistant
Welcome! How can I help today?
Opening hours?Insurance?

And more

Built for small teams with big inboxes

One-click recrawl

Updated your pricing page? Retrain a single page or all of them in seconds.

Team inbox

Invite teammates, assign conversations and leave internal notes.

Handover alerts

Get notified by email the moment a visitor is waiting for a person.

Analytics

Track AI resolution rate, handovers and the questions the AI couldn't answer.

Lead capture

Collect visitor emails naturally during the conversation.

Mobile-ready widget

A fast, lightweight widget that feels native on every screen size.

Any website

WordPress, Shopify, Webflow, Wix or custom code — one snippet works everywhere.

Your data stays yours

Answers only use the pages you choose. Nothing else from your site is used.

Give every visitor an answer tonight.

Set up your ChatNiko in under five minutes. Try it free for 7 days — cancel anytime.

Start 7-day free trialView pricing